Customer Acquisition & Support Services
Through Mellon’s contact center services and complementary outsourced services, our customers are able to accomplish their marketing strategy’s goals:
- Enhance business productivity
- Build customer loyalty and optimize customer relations
- Personalize your communication
- Establish your brand name and increase brand and product awareness in new and existing markets
- Increase sales and sales efficiency
- Create new business opportunities to broaden your market
- Increase customer contact without burdening your operational costs
Customer Acquisition & Retention Services
- Lead Generation
- Dealer Location
- Telemarketing / Telesales
- Up-selling & Cross-selling
- Order Taking
- Mail Order Sales
- Retention Calls
Customer Care Services
- Customer Service
- Help Desk
- Information Line
- Crisis Line
- Pre-Reservation / Reservation
- Welcome Calls
- Activation Calls
- Attrition Calls
- Mystery Calls
Call Center Support Services
- Overflow
- Workstation rental
- E-mail handling
- SMS handling
- Web contact
- Data entry services
- Script Writing
- IVRS
- Secretarial Services
- Caller Diverting
Complementary Services
Holistic approach for your needs
Training
- Recruitment
- Training and Development “Mellon Training Academy”
- Multilingual support
Back Office Solutions
- Courier management
- Digitalization
- Lettershop
- Appointment Setting
- Database-updating and enrichment
Data management
- Reporting and Analytics
- Skip tracing solutions
- Data cleansing
- Fraud Identification
- Mosaic
Research Services
- Market Research
- Communication Surveys
- Telephone Interviews
